Each individual queue the user has monitor permissions for will appear as a tab. Agent State shows the status of each agent in real time. The Queue Statistics pane shows tallied stats for the whole queue. Clicking the buttons for Inbound, Outbound, and Combined Stats breaks out the numbers by category. Overall queue statistics are reset at midnight.
Shifts and periods can be defined as well, and may be helpful for monitoring performance in a multiple shift environment. Easy to guess passwords are the Achilles heel of all phone systems. Vertical TeleVantage combats this by offering the administrator the ability to enforce the use of strong passwords for system users. Other options, such as lockout and password expiration make the job of guessing a password much harder.
Passwords Automatically Expire Option An option to expire passwords after x amount of days is available as a global setting. This option can be overridden for users on an individual basis. After the threshold for failed attempts is exceeded, the user may not log in until the account is unlocked. The option to have this account unlocked after X minutes is available, or alternately, the user must wait for an Administrator unlocks the account.
By clicking on individual items in the report, the administrator can address these vulnerable accounts directly. Televantage license files are text files that contain information about purchased licenses, and are unique to each purchase. A reseller delivers the file or files to be imported into a server. These licenses then need to be activated to tie the purchase to a hardware system. The license files may also be exported, which is a good practice for disaster recovery.
The license file contains types of licences and unique keys for each item. The types laid out in the below key can help decipher the actual counts of each product in the license file. TeleVantage Enterprise Manager 8.
TeleVantage Station 8. TeleVantage Server 8. Software Maintenance. Only with New Purchases. Optional Subscription Trunk.
Optional Subscription Station. Optional Subscription IP Port. Optional Subscription Viewpoint. Optional Subscription Reporter. Optional Subscription Call Center Agent. Optional Subscription Enterprise Manager. TeleVantage Subscription Renewal Trunk. TeleVantage Subscription Renewal Station. TeleVantage Subscription Renewal Viewpoint. TeleVantage Subscription Renewal Reporter.
Expired Subscription Renewal Trunk. Expired Subscription Renewal Station. Expired Subscription Renewal Viewpoint. Expired Subscription Renewal Reporter.
Expired Subscription Renewal Enterprise Manager. Optional Upgrade Maintenance. HMP 3. Lantronix R Power Adapter.
Open Box IP Telephones. Open Box Network Hardware. Open Box Video Equipment. Customer Service. Dialogic Hardware. Network Switches. New Arrivals. WatchGuard Technical Services. Phone System Selection Wizard.
Netgear Rebates. Plantronics Rebates. Algo Communications Solutions. Arktel, Inc. Axis Communications. Black Eagle. Edgewater Networks. Gigaset Communications GmbH. Grandstream Networks, Inc. Your Account. Returns Policy. Shipping Info. Privacy Policy.
Security Policy. TeleVantage 8X DIY Phone Systems. Selection of the correct format on both end of the pipe is important, the details will need to go in the correct database fields. Hook up to Tapit can be acheived over IP or over a serial cable- The serial cable keeps this traffic out of band. Statisitics will be announced using the system IVR and prompts. Callers Waiting — How many calls are waiting in the queue Expected Wait Time — Results of a formula indicating how long of a wait there currently is Active Agents — Number of available agents Total Calls — Number of calls received in the current period Abandon Rate — Abandon calls in percentage of total calls.
Each individual queue the user has monitor permissions for will appear as a tab. Agent State shows the status of each agent in real time. The Queue Statistics pane shows tallied stats for the whole queue. Clicking the buttons for Inbound, Outbound, and Combined Stats breaks out the numbers by category.
Overall queue statistics are reset at midnight. Shifts and periods can be defined as well, and may be helpful for monitoring performance in a multiple shift environment. Easy to guess passwords are the Achilles heel of all phone systems. Vertical TeleVantage combats this by offering the administrator the ability to enforce the use of strong passwords for system users.
Other options, such as lockout and password expiration make the job of guessing a password much harder. Passwords Automatically Expire Option An option to expire passwords after x amount of days is available as a global setting. This option can be overridden for users on an individual basis. After the threshold for failed attempts is exceeded, the user may not log in until the account is unlocked. The option to have this account unlocked after X minutes is available, or alternately, the user must wait for an Administrator unlocks the account.
By clicking on individual items in the report, the administrator can address these vulnerable accounts directly. Televantage license files are text files that contain information about purchased licenses, and are unique to each purchase.
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